Privacy Policy for The Letter House

Last Updated: October 27, 2025

Welcome to The Letter House (“we,” “our,” or “us”).
Your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, subscribe to our mail services, or make a purchase.

By using our website or subscribing to our products, you agree to the terms described below.

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1. Information We Collect

We collect only the information necessary to provide and improve our services. This may include:

• Personal Information: Name, email address, shipping address, and billing address

• Payment Information: Payment details are processed securely through third-party payment processors (such as Wix Payments, Stripe, or PayPal). We do not store full credit card details on our servers

• Account Information: If you create an account, we store your login details securely

• Communications: Any messages, comments, or emails you send to us

• Website Data: Non-personal information such as browser type, device, operating system, and usage data (collected through cookies or analytics tools)

 

2. How We Use Your Information

We use your information to:

• Process and deliver your orders or subscriptions

• Communicate with you about purchases, updates, or customer support

• Send newsletters or marketing emails (only if you’ve opted in)

• Improve our website, products, and customer experience

• Comply with legal obligations and prevent fraud

 

3. Cookies and Tracking Technologies

We use cookies and similar technologies to help our website function effectively, remember your preferences, and analyze performance.
You can disable cookies through your browser settings, but some parts of the website may not function properly as a result.

 

4. Data Protection and Security

Your information is stored on secure servers and protected using industry-standard encryption.
We limit access to your personal data to authorized team members or service providers who need it to perform business functions.

Despite our best efforts, no online system is completely secure, so you share information at your own risk.

 

5. Sharing Your Information

We do not sell, trade, or rent your personal information.
We may share limited information only with:

• Service providers who help operate our business (e.g., payment processors, shipping carriers, email platforms)

• Legal authorities, if required to comply with the law or protect our rights

All third-party partners are required to handle your data safely and only for the agreed purpose.

 

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data

• Withdraw consent for marketing communications

• Request a copy of the data we hold about you

• File a complaint with your local data protection authority

To exercise these rights, please contact us using the email below.

 

7. Email and Marketing Preferences

You may receive occasional updates, newsletters, or promotions from The Letter House.
You can unsubscribe at any time by clicking “unsubscribe” in the email or contacting us directly.

 

8. Children’s Privacy

Our website and products are intended for parents, families, and individuals 18 or older.
If we learn that we have collected personal information from a child without parental consent, we will delete it promptly.

 

9. International Data Transfers

If you are visiting from outside the United States, please note that your data may be transferred to and processed in the U.S., where privacy laws may differ from your local laws.

 

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
The updated version will always include the “Last Updated” date at the top.

 

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

The Letter House
📧 Email: Friends@theletterhouse.shop
🌐 Website: https://www.theletterhouse.shop

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